Shipping policy

Shipping Policy Last updated: April 2026 LiveWell Earth ships all orders from the United States. We are committed to delivering your physician-engineered supplements and devices promptly and securely. Processing Time Orders are processed within 1-2 business days (Monday through Friday, excluding federal holidays). You will receive a shipping confirmation email with tracking information once your order has shipped. Domestic Shipping (United States) Standard Shipping: 5-7 business days — calculated at checkout based on weight and destination. Expedited Shipping: 2-3 business days — available at checkout for an additional fee. Free Shipping: Orders over $75 qualify for free standard domestic shipping. International Shipping We currently ship within the United States only. International shipping may be available in the future. If you are located outside the US and are interested in our products, please contact us at support@livewellearth.com. Shipping Carriers We ship via USPS, UPS, and FedEx depending on package size, weight, and destination. The carrier is selected at our discretion to ensure the most reliable and cost-effective delivery. Order Tracking Once your order ships, you will receive an email with a tracking number. Please allow 24-48 hours for tracking information to update in the carrier system. You can also check your order status by logging into your account on our website. Delivery Issues If your package shows as delivered but you have not received it, please check with neighbors, your building management, or any secure locations where packages are typically left. If the package cannot be located after 48 hours, contact us at support@livewellearth.com with your order number and we will work with the carrier to resolve the issue. Damaged Shipments If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and product. We will arrange a replacement at no additional cost. Address Accuracy Please ensure your shipping address is complete and accurate at the time of order. LiveWell Earth is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for reshipping costs. Contact Shipping questions: support@livewellearth.com